Headquartered in Barcelona and founded in 1922, Pronovias Group is the first global bridal group that is shaping the future of our industry for every bride. Our team is united by a shared passion and drive to make every woman truly happy. We are a group of pioneering bridal brands, each known for the creativity of our innovation: Pronovias, Vera Wang Bride, St Patrick's, White One, Nicole and Ladybird.

We are currently recruiting an Alterations Manager for our Miami store who will be responsible for leading all activities for the alterations room and reports to the Store Manager.

Responsibilities:

• The Alterations Manager assists in recruiting and interviewing alterations specialists; and trains, coaches and motivates alterations specialists to provide superior customer service and make sales plan.
• Ensure alterations customers receive a consistently superior shopping experience and receive high-quality alterations within the stated time frame
• Supervise the duties of all alterations associates, including alterations specialists, alterations CSRs, and pressers
• Assist alterations department by sewing, steaming, pressing and spot cleaning merchandise as needed
• Ensure fitting and sewing are performed to Pronovias standards and timings
• Allocate the garments on the work line to the alterations specialists as needed to maintain maximum productivity
• Ensure new alterations specialists are trained to Pronovias techniques and standards
• Ensure all alterations policies and procedures are followed, including the Pronovias price lists for all alterations.
• Ensure all administrative duties are executed in a timely manner, including the completion and submission of required paperwork
• Maintain and assist store manager in enforcing all Pronovias safety standards
• Maintain machines in good working order; report needed repairs via facilities requests
• Support store manager as needed with completion of alterations schedule for store manager approval.
• Assist when necessary on the sales floor and help wedding consultants/dress specialists close sales
• Meet with store manager weekly to discuss business and ensure profitability in the workroom

We are looking for someone with a consolidated experience in managing alterations departments or made to measure workshops in the premium or luxury segment. The knowledge of the bridal or occasionwear industry is a plus.

It is also essential that you are a positive person, passionate over delivering an excelent customer experience to our customers, results oriented, strong teamworker and a great problem solver.

You will also demonstrate excellent communication skills and we will value positively the knowledge of different languages.

If you feel this description fits with you and are excited in becoming part of the Pronovias team we will be delighted to meet you!